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How to set up a support ticket?

 

Select the form, and provide the basic information needed to handle your request, this will greatly speed up the resolution of your case: 

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Smart device

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Reef care products

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Smart reef app

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Other

Choose communicator or email and describe the case to us in as much detail as possible. If your issue relates to a product, device or account, give us the name of the product, lot or and serial number and your email address used to log in to Smart Reef. 

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Reef Factory

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+48 538 184 544

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support@reeffactory.com

 
 

Thank you for sending your message. Please be advised that our support department is available Monday through Friday from 8:00 am to 4:00 pm CET. We will respond to your inquiry as soon as possible, taking care to provide the highest quality service possible.