Introduction.
A stable connection between devices and the server is essential for the proper functioning of devices and applications Disconnections, regardless of their frequency, can lead to frustration and malfunction of devices. It is therefore important to understand the causes of these problems and find appropriate solutions.
In this article, we will explain the most common causes of device disconnections and discuss how they can be prevented. With this article, you will understand why disconnections occur, what steps you should take to reduce them and what technologies can help you maintain a stable connection.
Definition of device disconnection.
A disconnection between a device and a server means that communication between the client (the user's device) and the server is interrupted This can mean that access to data is interrupted, applications are suspended or data synchronization is lost Such disconnections can be short-lived, but they can also last longer.
Main causes of disconnections.
Disconnections can result from a wide variety of causes, ranging from local network problems to server overload and configuration errors. The most common causes can be divided into hardware problems, network problems and those related to software.
1. Network problems.
Network issues are one of the main causes of disconnections. For devices that use Wi-Fi, signal quality is critical.
Poor Wi-Fi signal quality
If the device is too far from the router or there are many obstacles (such as walls) in the signal's path, the connection may be unstable. The solution may be to improve the network infrastructure, such as purchasing a more powerful router or using a signal booster.
To strengthen the WiFi signal between your device and the router, you can use several proven methods:
- place the router closer to the device
- place the router at such a height that the signal does not have to overcome obstacles. Avoid mounting the router directly behind thick walls or near a body of water so that the signal in a straight line would have to overcome such an obstacle.
- Update the router's software - Regularly check and install updates to the router's firmware, as they can improve the performance and stability of the connection.
- Purchase a WiFi signal booster (repeater) - If you have a large house or obstacles between your router and your device, you can invest in a WiFi repeater. This device takes the signal from your router and transmits it further, increasing the range of your network.
- Changing the antenna on your router - If your router has a removable antenna, you may want to invest in a higher-powered antenna. Directional antennas can also help direct the signal in a specific direction.
Router cannot access the Internet
Check. Does your WiFi network, have internet access. You can, for example, connect with your phone to its network and see if the web pages. Connect, or whether you get a message about no internet.
Internet connection is unstable
If your Internet connection is unstable, change the communication channel for the 2.4 GHz band from auto to any permanently assigned one. In this article, you will learn how to do it step by step on an example router.
How to change the communication channel for the 2.4 GHz band.
2. Server overload or failure
In extreme cases, the server may become overloaded, causing interruptions in data access. High server load may result in the server not being able to handle all requests.
If the servers encounter a problem, you can see their current status on the screen by selecting the offline device from the list of devices. On the screen you will find such information as the dzas since which the device has been offline and the status of the servers.
3. Changing router access data or Smart Reef account
If your router's access data, including network name or password, has been changed, your devices will not be able to connect and will lose internet access.
Changing the Smart reef account password may cause the device to disconnect For devices with software versions above 1.0.0, the password should update automatically If your device has earlier software or has not been updated, you will need to reconfigure your devices.
If you want to reconnect the device make sure that it generates its WiFi, if not, reset the device to factory settings and then add according to the information below. See the article below for information on how to reset your device:
How to reset the device
How to add device to Smart reef
4 Software problems.
Out-of-date software or application errors can also lead to interrupted connections. Updating drivers and regular software maintenance is key to maintaining stable connections.
Outdated drivers
Network drivers are crucial to the proper functioning of connections. If they are out of date, connection maintenance problems can occur.
If your device has a newer software version available, you will find a blue arrow pointing up in the Devices tab of the Smart Reef mobile app. When you tap it, the configurator will guide you through the upgrade process.
5 Hardware problems.
The hardware supporting the network connection may wear out or fail, leading to disconnections.
If after reading this article you have additional questions or it has not solved your problem, please contact us by setting up a ticket.